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PRIVACY STATEMENT

Lucid Games Limited (“Company,” “we,” “us” or “our”) is committed to the personal privacy of its Users (“customer,” “online player,” “you,” “your”) who interact with the Website and/or Mobile Application (“Platform”). This privacy statement applies to information collected through the website, mobile application and any other interactions we may have with you (collectively, the “Services”).

We may amend this privacy statement from time-to-time without notice; therefore, we ask that you review this statement periodically to ensure that you are aware of the most updated statement.

We comply with applicable laws and regulations of the Federal Republic of Nigeria for the collection, use, and disclosure of personal information.

What Information Do We Collect?

Information You Provide Us: If you interact with us as a User, create an account to access certain features of the Services, send us an email, fill out a form or otherwise respond to a survey, we may collect personal information that you provide, including but not limited to:

  • Age or date-of-birth
  • Residential or Mailing Address
  • Email Address
  • Phone Number
  • Nationality
  • Gender
  • Debit Card Information (for payment purposes only)
  • Bank account information
  • Information related to your religious belief

Information Automatically Collected: When you download the Lucid App, or interact with the website, we may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors, use of our online services, and interactions with our emails and online advertisements. Through these means, we may automatically collect information such as your operating system, mobile device type and carrier, Internet service provider, and IP address. Collecting this information, and linking it with your personally identifiable information, helps us to best tailor the Services.

How We Use Your Information
Your data is used by us for a number of purposes in support of the development and sale of our recreational card gaming products. These include:

  • Fulfilling purchases, orders and requests for products or provision of information on our e-commerce sites.
  • Optimizing the performance and user experience of our Platform.
  • Sending you email newsletters.
  • Processing returns and exchanges from our e-commerce sites.
  • Marketing and advertising products and services, including by inferring your interests from your interactions with the Platform, and tailoring advertisements, newsletters and offers to you based on your interests.
  • Internal record keeping, including the management of any feedback or complaints.
  • Administrative purposes (e.g. tracking and confirming online orders).
  • Communicating with you about your account, purchase, special announcements and surveys.
  • Operating, evaluating and improving our business.

Communications to you may be sent by email, SMS or WhatsApp, depending on the contact details we hold, the consent that you have provided, and the preferences expressed by you about the types of communications you wish to receive.

We may use automated or manual analyses to link data together to help us identify your interest and potential to engage in recreational activities alone and with others. We do these analyses to provide you with an improved experience, to send you communications which are relevant and timely, to identify opportunities for bonding with others, networking and making new friends which may be of interest to you, and to avoid approaching you with opportunities which are not of interest. All of these enable us to develop more exciting, appropriate and relevant card games and to be more proactive in support of your recreational goals.

If you have concerns or queries about any of these purposes, or how we communicate with you, please contact us using the details at the bottom of this Privacy Statement. We will always respect a request by you to stop processing your personal data.

When We Share Your information
We do not sell or share information for commercial solicitation or political purposes. Although unlikely, we may be required by investigations departments, applicable law, law enforcement or judicial authorities to provide your information to governmental agencies or third-party partners. In these cases, we will provide this information to the extent we have determined that the disclosure of any such information is appropriate.

We can obtain your permission to disclose before, during or after the Lucid Games App or website collects your information. Permission may be granted to us in the payment you make to purchase a product or in other forms that you complete online or offline.

We may share your registration information with financial technology companies, such as Paystack, for the purpose of serving you as a User. We have entered into agreements that require that these third parties keep your information confidential.

We also may disclose some of the registration information we collect to service providers, companies that perform marketing and analytics services on our behalf, and other third parties we use to support our business.

Information about our users, including personal information, may be disclosed or transferred to entities now or in the future as part of any merger, acquisition, change of control, debt financing, insolvency, bankruptcy or sale of our assets. Such information may be used in the businesses of any entity so receiving it.

Third-Party Websites

This privacy statement applies solely to information collected on the Lucid Games App and website. If you click on a link that directs you to a website or resource outside of the Lucid Games App or website, you are subject to the privacy policies of that site. Browsing and interaction on any other website, including websites which have a link to the Platform, is subject to that website's own terms and policies. We are not responsible for the privacy practices of third-party websites and applications.

Access, Control and Correction of Your Information

We respect your right to access, correct, request deletion, and request restriction of our usage of your personal information. You have the right:

  • To request access to or transfer of your information;
  • To ask about the methods in which your information is maintained and processed;
  • To request information about the organizations with whom your information may be disclosed;
  • To ask us to delete or restrict how we use your information, but this right may impact your access to Lucid App or website and participation in individual or group online gaming;
  • If you believe your information is incorrect or incomplete, you can request corrections or updates to any inaccuracies;
  • To object to the collection, processing, retention or use of your information;

Protection of Personal Information

  • The security of your personal information is important to us.
  • We work diligently to safeguard your personal information to prevent unauthorized information access or disclosure, maintain information accuracy, and ensure appropriate use of collected information.
  • We maintain administrative, technical, and physical safeguards to protect against unauthorized use, disclosure, alteration, or destruction of the personally identifiable information we collect on the Platform, other online properties, or through other means.
  • Our online page is a secure site, and our systems make it difficult for your information to be stolen or intercepted while it is being transferred over the Internet. Although we will use its best efforts to protect this information from unlawful access or disclosure, providing personal information to us and/or your financial institution is at your own risk.

Retention of Personal Information

Personal Information submitted to us are maintained and destroyed according to requirements under applicable laws and regulations, as well as internal policies. In addition, we will store your information for as long as necessary for us to provide the Services, or until you request us to do otherwise.

International Visitors

This Service is hosted in Nigeria. If you are an international visitor, you should note that by providing your personal information, you are: (i) permitting the transfer of your personal information to Nigeria which may not have the same degree of data protection laws as the country in which you reside; and (ii) permitting the use of your personal information in accordance with this Privacy Policy.

Your Acceptance of These Terms

By using the Platform, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not sign up as a User on the Platform. Your continued use of the Platform following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of the Platform, or your dealings with the Platform, please contact us at Contact Lucid

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